Help centre
How can we help?
Buying
Who am I buying from?
Each part is sold by the business named on the listing: a dealership, wrecker or workshop that Sparely has verified. Sparely runs the checkout and holds your payment until the seller sends your part.
What does it cost?
You pay the listed price (including GST) plus delivery if you choose it. There are no Sparely fees for buyers and no card surcharges.
How does delivery work?
Choose delivery or, where offered, collection from the seller. The seller sends the part and you get tracking details by email.
Checking a part fits
Is fit guaranteed?
No. Fitment notes come from the seller. The surest check is to match the part number on the listing with the number on your old part or your vehicle’s records. If you’re not sure, ask the seller before you buy.
Where do I find my part number or VIN?
Part numbers are usually stamped or printed on the part itself. Your VIN is on your registration papers and on a plate inside the driver’s door or at the base of the windscreen.
Returns and refunds
What if the part is faulty or not as described?
Your rights under Australian Consumer Law always apply. Contact us through your order and we’ll work it out with the seller. Our full returns policy is being finalised before launch.
Selling
Who can sell on Sparely?
Anyone with a Sparely account. Businesses such as dealerships, wreckers and workshops add their ABN, which we check with the Australian Business Register. Individuals complete a quick identity check before their listings go live.
What does selling cost?
Listing is free. A 8% fee is taken from the payout when a part sells on Sparely. It covers card processing too. Dealerships can add the Sync plan (A$199 a month per site, or A$149 for the first 10 founding dealer sites) to have stock imported and listed on eBay as well.
When do I get paid?
Once you’ve sent the part (or the buyer has collected it), your payout is released to your business bank account.
Your account
I forgot my password
Use “Forgot your password?” on the sign-in page and we’ll email you a reset link. (Accounts aren’t switched on yet in this preview.)
Still stuck? Ask Sparely AI from the menu, or email support (address added at launch).